FAQs

Who is Pink Liberty?

Pink Liberty is an online boutique based in Calgary, Alberta offering clothing, goods and accessories for modern, fashion-forward moms and boss babes. Our style mantra is casual, everyday glam that is easy to wear and caters to the modern mama lifestyle.

Everything we choose has a bit of give, a bit of stretch because we know you play! We consider each piece’s wearability before, during and after pregnancy. Our bodies (and emotions) go through nine lives and clothing should be the last of your worries. We want you to have fun with fashion and live your best fashionable-self.

We work hard to bring you the best fashions, so you can relax and focus on what matters most in your life.

Read Our Story for more info on our journey and how we got started.


Where are you located? Do you have a retail store?

We are a local, online business based out of Calgary, Alberta, Canada. We don’t have a retail store right now, but we are dreaming big in making that a reality someday. Twinkle, twinkle.


Do you do pop-ups?

Yes! Sign-up for our newsletter or follow us on social media for updates and locations.


Do you offer local products?

We do as much as we can to offer well-curated products for our customers. Specifically, we know that having locally made products are important to today’s modern mamas and boss babes. We stock a selection of Canadian brands and local products where possible.

Made by Mama and Local = Made with Love

Coming soon!

We also love, love, love supporting other women in business, local businesses and specifically moms that make stuff! Check out our Made by Mama product offerings to see what goodies our Pink Liberty Mamas are making. You go girls!


If you’re a Mama, local or Canadian business and would like to feature your items on our site, please contact us. Tell us about your product and story. We’d love to hear from you!


Hours of Operation?

Expect us to be around on regular business days – Monday to Friday. Saturdays, Sundays and holidays—we play! Contact us and we’ll get back to you within 48 to 72 hours (or sooner).


How much is shipping?

For our Canadian customers – standard shipping is FREE on orders over $100 CAD. We are proud to offer a competitive, flat-rate of $8 across Canada for orders under $100 CAD. We also offer FREE LOCAL PICK-UP for customers in Calgary and surrounding areas. Simply select the option at check-out if you'd like to pick-up your order.


For our U.S. customers – standard shipping is FREE on orders over $150 CAD. Flat-rate of $15 CAD for U.S. orders under $150 CAD.


*Conditions apply – see our Shipping Policies for more information.


Can I get my order shipped quicker/expedited?

You sure can. There are several options at checkout if you would like Express or Expedited shipping. Visit our Shipping Policies for more information.


How long will it take to get my order?

Depends on where you are and peak periods. In Canada, on average it takes 3 to 7 business days.

Shipping to the U.S. on average takes 9 to 21 business days. Express and expedited shipping is also available for a fee, depending on how quickly you want the item(s). Just choose the shipping option at checkout.


*Conditions apply – see our Shipping Policies for more information.


What is the status of my order?

Login to your Account for information on the status of your order. You can also check your email for order notification.

 

How do I cancel my order?

Unfortunately we are unable to cancel online orders. Once the order is placed, we send them out for fulfillment. 


How do I return an item? What is your return policy?

We are a small, independent retailer and cannot offer returns at this time. 

We are happy to provide an exchange for store credit.

Visit our Store Credit Policies for more information prior to ordering.

  • Canadian orders have up to 15 calendar days from the date of purchase to exchange an item for store credit. 
  • U.S. orders have up to 20 calendar days from the date of purchase to exchange an item for store credit. 

Store credits do not expire.

Please review our Exchange/Store Credit Policies for more information on how to get your exchange approved or contact us for questions, with subject line EXCHANGE/STORE CREDIT.

 

I lost my gift card – how do I get a new one?

Details of your gift card purchase and balance are found within your Customer Account.


Do you charge taxes or other fees on U.S. orders?

There is no tax for U.S. customers at checkout, however U.S. customers are responsible for any additional customs/duties, taxes and additional shipping or carrier costs. These are generally payable prior to release of goods.

Goods sent from Canada to the U.S. are considered commercial and cannot be marked as gift. Please review our Shipping Policies for more information prior to ordering.

Some credit card institutions may charge additional foreign transaction fees for U.S. orders and can range from 2.0 to 4.0%. Please contact your credit card company directly for specific fees. 


Is there a number I can call to talk to someone about my order?

Unfortunately we’re not able to offer phone support at this time, however we love getting emails! We’re awesome at answering and do our very best to get back to you within 48 to 72 hours (Monday to Friday, closed holidays).

 

Don’t see your question here? 

Contact Us and we'd be happy to help!

 

Size Guide
Pink Liberty Sizing Guide

 

 HOW TO MEASURE TO GET THE RIGHT FIT 
We would love to help you find the perfect fit for your amazing bod!
Contact us for specific product sizing prior to ordering.

*The following information is intended for use as a general guideline only.
Sizing and fit may vary by product type or brand.
*Maternity fashions are designed specifically for pregnancy fit.
*Bump-friendly fashions are regular sized apparel that can be worn before, during or after pregnancy.

When ordering, we recommend:
Maternity specific apparel—order your regular size
Bump-friendly fashion—order one size up (depending on desired fit and length)
Tops
Measure your around your bust
Measure around the fullest part of your belly for waist sizing
Measure from top of shoulders and past your low waist/hips for desired length
Bottoms
Measure your low waist, plus hips and inseam

 

Pink Liberty Measurement Guide

 BUST
Measure under your arms and around the fullest part of the bustline
 WAIST
Natural Waist
Measure fully around the circumference of your natural waistline

Low Waist
Run a measuring tape 2 to 3 inches below your natural waistline
 INSEAM
Measure along the inside of your leg, from below the crotch to just past the ankle
 HIPS
Measure along the inside of your leg, starting below the crotch and down to your ankle

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