Pink Liberty has a happy-to-ship-happy-to-receive policy. Please read this policy carefully prior to placing your order.
We are forever grateful to have you as our customer and want you to be 100%... scratch that 110% satisfied with your purchase when you receive it!
We offer exchanges for store credit only. We are unable to offer refunds at this time.
Store credits will be issued on items that have their original tags and packaging attached and are unused and unworn—no exceptions. Sale items are final sale.
We carefully inspect each order prior to shipping, however if your items are damaged and prove defective, we will issue a store credit or refund.
We reserve the right to approve and/or reject any store credit and damage requests, pending inspection and quality of returned goods. Original shipping fees are not refundable. We do not offer price adjustments.
Customers are responsible for all shipping fees when sending items back for store credit. We recommend purchasing shipping insurance with a tracking number, as we cannot guarantee receipt of your item. Pink Liberty is not liable for goods lost in transit.
4. We will issue a store credit upon receipt and conditional/satisfactory inspection of the goods. Allow 3 to 7 business days to process your store credit.
5. For damaged items, we will issue a store credit or refund the original amount if the item proves defective. For damage refunds, allow 5 to 12 business days for your refund to be processed.
Residents of Calgary, Alberta and surrounding areas have the option of dropping off their items at our local fulfillment address if they wish to save on shipping fees.
NO customer service is provided at this location—ITEM DROP-OFF ONLY.
Returned items being dropped off must be securely packed and labelled as a shipped/mailed item—no exceptions. Any item not packed appropriately will be ineligible for a exchange/store credit.
To pack your item for local drop-off:
The following items are FINAL SALE and cannot be exchanged or issued a store credit:
A notification will be sent to your email once approved. A gift card will be issued in the same amount that was paid (not including original shipping costs).
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