We package and ship each and every order for our beautiful customers with love and care. We know that you work hard and deserve a treat once in a while! We treat each order as a special gift—from us to you.
We ship all across Canada from coast-to-coast, to each of the 10 provinces and three territories. We do not ship to P.O. boxes. Please provide a physical address where we can ship your items.
We also ship to the U.S., however are unable to ship to Hawaii, Alaska and Puerto Rico at this time. We are also unable to ship to U.S. P.O. Boxes or Military APO/FPO addresses.
We do not offer international shipping at this time.
FREE LOCAL PICK-UP FOR CALGARY AND SURROUNDING AREAS
- We offer FREE LOCAL PICK-UP FOR CALGARY, OKOTOKS AND SURROUNDING AREAS. Select the option Calgary OR Okotoks: Free Local Pick-Up at checkout and an email with the pick-up address will be sent to you.
- Note that our pick-up location is in the SE of Calgary. There is NO customer service provided at this location. PICK-UPS ONLY.
- Orders MUST BE CLAIMED WITHIN 2 DAYS. Otherwise the package will be returned to stock and a credit will be placed on your file—no exceptions.
- We offer FREE LOCAL PICK-UP FOR CALGARY and OKOTOKS AND SURROUNDING AREAS. Select Calgary or Okotoks: Free Local Pick-Up at Checkout.
- Pink Liberty is pleased to offer FREE STANDARD SHIPPING ON ALL ORDERS OVER $100 WITHIN CANADA (must be $100 on the subtotal, before taxes).
- Orders under $100 CAD pay a competitive, flat rate of $8 CAD.
HOW LONG DOES IT TAKE FOR CANADIAN ORDERS TO SHIP?
Standard shipping within Canada takes approximately 3 to 7 business days (Monday to Friday, closed holidays), depending on your location.
Additional shipping fees may apply on any unclaimed or refused packages and will be charged back to the customer.
HOW MUCH IS SHIPPING TO THE U.S.?
Pink Liberty is pleased to offer FREE STANDARD SHIPPING TO THE U.S. ON ALL ORDERS OVER $150 CAD (must be $150 on the subtotal).
Orders under $150 CAD to the U.S. pay a flat rate shipping fee of $15 CAD. U.S customers are responsible for all customs/duties, taxes or any other carrier or package refusal fees, which are generally payable upon release of the goods.
Standard shipping to the U.S. takes approximately 9 to 21 business days (Monday to Friday, closed holidays), depending on your location and the shipping carrier used.
Pink Liberty is not liable for any additional fees for shipments to the U.S. involving duties, taxes or brokerage fees. Additional shipping fees may apply, due to refused and/or unclaimed packages, weight and/or size limitations and depending on the carrier. U.S. customers assume all liability for these fees. Unfortunately we cannot mark U.S. shipments as a gift. By law, we are required to state the actual value of goods.
Shipments to the U.S. may experience additional delays in customs or while in transit.
DO YOU SHIP TO OTHER INTERNATIONAL DESTINATIONS?
Unfortunately we are unable to offer international shipping outside of Canada and the U.S. at this time.
HOW DO I TRACK MY ORDER AND SALES RECEIPT?
You will receive an order confirmation and receipt via email, once your order is received and processed. Please allow 48 to 72 hours (Monday to Friday, closed holidays) to fulfill your order.
- During holidays and other peak periods, processing may take an additional 48 to 72 hours. Order early to get your shipment on time.
HOW DO I TRACK MY ORDER ONCE IT SHIPS?
- Canadian orders ship via Canada Post (unless expedited) and include a shipping confirmation and tracking number sent to you via email when your order is ready to ship.
- Delivery status can be checked in three ways:
While we do everything possible to ensure a smooth delivery, once the package leaves our warehouse, some elements are beyond our control. Inclement weather, mail carrier delays, refused/unclaimed packages, customs delays etc. may affect how and when you receive your order.
CAN I GET MY ORDER SHIPPED QUICKER/EXPEDITED?
Yes, your order can be shipped Express or Expedited for quicker delivery. Just select the option at checkout.
CANADIAN ORDERS - BELOW ARE ESTIMATES FOR EXPRESS ARRIVAL TIMES AND COST:
- Express Shipping: 2-3 business days: $18 (plus applicable taxes)
- Expedited Shipping: 1-2 business days: $27 (plus applicable taxes)
U.S. ORDERS - BELOW ARE ESTIMATES FOR EXPRESS ARRIVAL TIMES AND COST:
- Express Shipping: 3-4 business days: $25 (plus applicable taxes)
- Expedited Shipping: 1-2 business days: $40 (plus applicable taxes)
*These are estimated delivery costs and times. Actual express parcel arrival is subject to time the order is placed, fulfilled and physically shipped. Parcel destination and other factors such as customs delays, weather and/or unforseen carrier delays may also impact arrival.