Shipping and Pick-Up
We package and ship each and every order for our beautiful customers with love and care. We know that you work hard and deserve a treat once in a while! We treat each order as a special gift—from us to you.
We provide you with a Canada Post tracking number and your parcel is insured for up to $100 within Canada.
We ship all across Canada from coast-to-coast, to each of the 10 provinces and three territories. We do not ship to P.O. boxes. Please provide a physical address where we can ship your items.
We also ship to the U.S., however are unable to ship to Hawaii, Alaska and Puerto Rico at this time. We are also unable to ship to U.S. P.O. Boxes or Military APO/FPO addresses.
We do not offer international shipping at this time.
FREE LOCAL PICK-UP FOR CALGARY AND SURROUNDING AREAS
We are happy to offer free local pick-up in the SE of Calgary. Select the option SE Calgary Free Local Pick-Up at checkout.
You will receive an email notification when your order is ready for pick-up. Please wait for this notification. Note it will take approximately 2-3 business days to fulfill your order, and approx. 4-5 business days during peak periods (holidays and special sales/promos). If you need your item sooner, please contact us and we'll try to accommodate you.
All pick-ups must be scheduled through our booking system, 1 day in advance. Once you receive the email notification that your order is ready for pick-up, you will be sent the booking link.
There is NO customer service provided at our SE pick-up location. PICK-UPS ONLY.
Orders must be picked-up at the designated time. All pick-up slots are booked hourly, so you will have a one hour window to pick-up your order. If you do not see an open time that works, please contact us to coordinate an alternate time.
Your name will be written on the package. Please ensure you pick-up the correct order.
- We offer FREE LOCAL PICK-UP FOR CALGARY and OKOTOKS AND SURROUNDING AREAS. Select Calgary: Free Local Pick-Up at Checkout.
- Pink Liberty is pleased to offer FREE STANDARD SHIPPING ON ALL ORDERS OVER $100 WITHIN CANADA (must be $100 on the subtotal, before taxes).
- Orders under $100 CAD pay a competitive, flat rate of $8 CAD.
FREE UNTRACKED SHIPPING ON SINGLE ITEM JEWELRY
- We are happy to offer free shipping on jewelry items purchased on their own (single item ONLY) and are untracked, uninsured.
- Shipping single item jewelry pieces are shipped at the buyer's risk and do not receive a tracking number and are not insured. We are not responsible for lost or misplaced shipments and do not offer refunds in this case.
- Select the shipping or pick-up option if you prefer your order to be tracked and insured.
- This option is available to Canadian customers only. US customers must select the regular shipping options.
- Note free shipping does not apply to jewelry accessories or storage (ie. jewelry boxes and storage etc.)
HOW LONG DOES IT TAKE FOR CANADIAN ORDERS TO SHIP?
We cannot guarantee shipping times during COVID. Delays may be expected. Please visit Canada Post for more information and to plan your shipments ahead of time.
Orders take approximately 2-3 business days to fulfill (process, pull, pack, ship), and approx. 4-5 business days during peak periods (holidays and special sales/promos). If you need your item sooner, please contact us and we'll try to accommodate you.
Under normal circumstances, standard shipping within Canada takes approximately 3 to 7 days, depending on your location and time of year. Shipping may take longer during busy periods and holidays.
Additional shipping fees may apply on any unclaimed or refused packages and will be charged back to the customer.
HOW MUCH IS SHIPPING TO THE U.S.?
Pink Liberty is pleased to offer FREE STANDARD SHIPPING TO THE U.S. ON ALL ORDERS OVER $150 CAD (must be $150 on the subtotal).
Orders under $150 CAD to the U.S. pay a flat rate shipping fee of $15 CAD. U.S customers are responsible for all customs/duties, taxes or any other carrier or package refusal fees, which are generally payable upon release of the goods.
Standard shipping to the U.S. takes approximately 9 to 21 business days (Monday to Friday, closed holidays), depending on your location and the shipping carrier used.
Pink Liberty is not liable for any additional fees for shipments to the U.S. involving duties, taxes or brokerage fees. Additional shipping fees may apply, due to refused and/or unclaimed packages, weight and/or size limitations and depending on the carrier. U.S. customers assume all liability for these fees. Unfortunately we cannot mark U.S. shipments as a gift. By law, we are required to state the actual value of goods.
Shipments to the U.S. may experience additional delays in customs or while in transit.
- We cannot guarantee shipping times during COVID. Delays may be expected.
DO YOU SHIP TO OTHER INTERNATIONAL DESTINATIONS?
Unfortunately we are unable to offer international shipping outside of Canada and the U.S. at this time.
HOW DO I TRACK MY ORDER AND SALES RECEIPT?
You will receive an order confirmation and receipt via email, once your order is received and processed.
HOW DO I TRACK MY ORDER ONCE IT SHIPS?
- Canadian orders ship via Canada Post (unless expedited) and include a shipping confirmation and tracking number sent to you via email when your order is ready to ship.
- Delivery status can be checked in three ways:
While we do everything possible to ensure a smooth delivery, once the package leaves our warehouse, some elements are beyond our control. Inclement weather, mail carrier delays, refused/unclaimed packages, customs delays etc. may affect how and when you receive your order.
CAN I GET MY ORDER SHIPPED QUICKER/EXPEDITED?
Yes, your order can be shipped Express or Expedited for quicker delivery. Just select the option at checkout.
CANADIAN ORDERS - BELOW ARE ESTIMATES FOR EXPRESS ARRIVAL TIMES AND COST:
- Express Shipping: 2-3 business days: $18 (plus applicable taxes)
- Expedited Shipping: 1-2 business days: $27 (plus applicable taxes)
U.S. ORDERS - BELOW ARE ESTIMATES FOR EXPRESS ARRIVAL TIMES AND COST:
- Express Shipping: 3-4 business days: $25 (plus applicable taxes)
- Expedited Shipping: 1-2 business days: $40 (plus applicable taxes)
*These are estimated delivery costs and times. Actual express parcel arrival is subject to time the order is placed, fulfilled and physically shipped. Parcel destination and other factors such as customs delays, weather and/or unforseen carrier delays may also impact arrival.